Commercial Gateway Trading

Overview

Commercial Gateway Trading is a leading logistics and transportation company offering comprehensive supply chain and delivery services.

Commercial Gateway Trading (CGT)

CGT acts as the data controller and determines the purposes and methods of personal data processing. For any questions regarding your personal data, please contact:

Email: Data.Protection@cgt-trading.com

What data do we collect?

Commercial Gateway Trading collects the following data:

Contact data

Information such as name, email address, and phone number are obtained to contact you when you use our services.

Profile data

In order to know your delivery preferences, order history, payment preferences, etc. and serve you better.

Shipment data

Information such as location address, shipment documents, etc. to fulfill the pick-up and delivery of your shipments.

Enquiry/Survey data

Information such as your name, email, contact number, etc. you share when you complete a form to send a query, a complaint, a feedback or survey participation, etc.

Government-issued data

National Identification, Passport, Iqama, etc. for user verification purposes.

Financial data

Banking details including but not limited to IBAN, Bank information, etc. for payment and customs clearance purposes.

Candidate data

CVs and other information gathered as part of recruitment purposes.

How do we collect your data?

You directly provide Commercial Gateway Trading with most of the data we collect. We collect data and process them when you use the following services:

Website & Applications

Scheduling a pickup
Tracking a shipment
Sending inquiries through the Contact Us form, email or call customer services
Using or visiting our website or mobile applications

Account Registration

Creating an account & logging on our website or mobile applications

For shipment deliveries

Sharing your accurate personal data for shipment delivery purposes to Customer service or Courier or using the link send via SMS to share or update your location for receiving your shipment from us
For high value shipments, provide your government issued ID for verification and customs clearance purposes
Registering online or call customer service to place an order for shipping services

For Marketing

Completing a customer survey or providing a feedback on any of our message boards or via email
Completing a lead generation or enquiry form through email campaigns and digital ad campaigns on social media and Google ads, advertising, and analytics partners who may combine it with other information that the user provided to them or that they have collected from the user as part of using their services

For Help & Support

Customer service agents may ask for your personal data to serve you better, such as tracking and updating your shipments

Why do we use your data?

We process your information for the purposes based on your consent, the fulfilment of our contract with you, compliance with our legal obligations, and legitimate business interest.

Commercial Gateway Trading collects your data so that we can:

Process your order
Managing billing & fee collection
Manage your accounts
Handle your shipments [processing the shipment with your personal data for delivery purpose]
Marketing: advertisements, SMS/Email you with special offers on other products and services we think you might like
Manage your queries & complaints via customer service to improve service quality
Meet Legal and regulatory requirements (e.g., queries from government officials and judicial authorities)

Commercial Gateway Trading shall share your data with its authorized partner companies or 3rd parties including government agencies as part of fulfilling your shipment requests, fraud prevention purposes and other services.

How long we store your data?

Commercial Gateway Trading securely stores your data at their main datacenters located in secure facilities.

Our Datacenters are digitally and physically secured with adequate safeguards in place including but not limited to access controls, fire systems, disaster recovery and power availability.

We will keep your Personal data for time period maximum 10 years. Once this time period has expired, we will delete the applicable personal data.

How do we use your data for Marketing?

Commercial Gateway Trading would like to send you information about offers and services of ours that you might like, as well as those of any partner companies, from time to time.

You have the right at any time to stop Commercial Gateway Trading from contacting you for marketing purposes by opting out such communication.

When you no longer wish to be contacted for marketing purposes or receive any marketing emails or product updates, please click on the unsubscribe link in the footer of the marketing email you received and you will be unsubscribed.

Email: digital.marketing@cgt-trading.com

What are your data protection rights?

Our users are entitled to the following data subject rights prescribed by applicable data protection laws:

The right to access

You have the right to request Commercial Gateway Trading for copies of your personal data.

The right to rectification

You have the right to request that Commercial Gateway Trading to correct any information you believe is inaccurate. You also have the right to request to complete information you believe is incomplete.

The right to erasure

You have the right to request that Commercial Gateway Trading erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that Commercial Gateway Trading restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to Commercial Gateway Trading processing of your personal data, under certain conditions.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How Do We Use Cookies?

Commercial Gateway Trading uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding your preferences

What Types Of Cookies Do We Use?

There are a number of different types of cookies, however, our website uses:

Session Cookies (Functionality)

Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address which is essential to make our website or applications user friendly. These cookies are used so that we recognize you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used.

Persistent or tracking Cookies

These cookies are used to store user preferences. This allows you to customize how information is presented through our website. These changes make the site easier to navigate.

Remarketing

When you visit another website after browsing our website, you may be shown advertising based on your browsing patterns on our website. This happens when online data collected through the website cookies is shared with our advertising partners like Google Ads, social media ads etc.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: inquiries@cgt-trading.com

How to report a security incident or data breach

To report any security incident or breach of sensitive data. Please email the details to: